**1. Appointment Cancellation**
 

We understand that unforeseen circumstances may arise, requiring clients to cancel or reschedule appointments. To ensure the smooth operation of our salon and to accommodate the needs of all clients, we have established the following cancellation policy:

- **Notice Period:** Clients are kindly requested to provide at least 48 hour notice for any appointment cancellations or changes.
 
- **Late Cancellation/No-Show Fee:** Failure to provide the required notice may result in a fee of 50% of the total amount ,this fee helps compensate our stylists for their time and ensures fairness to both our clients and our business.

Cancellation Fee:

      •     Cancellations made within 48 hours of the appointment may be subject to a cancellation fee of 50% of the service price.

      •     “No-shows” will be charged the full price of the service.

 

We appreciate your understanding and cooperation. If you need to reschedule, please contact us as soon as possible to avoid any fees.

**2. Deposit Policy**
 

For certain services or appointments, we may require a deposit to secure the booking. The deposit will be applied towards the total cost of the service and is subject to the following conditions:

- **Deposit Amount:** The deposit amount will be communicated at the time of booking and is typically a percentage of the total service cost.

- **Refundable/Non-Refundable:** Deposits may be refundable or non-refundable depending on the nature of the service and the cancellation timeframe. This will be communicated during the booking process.

 

Deposit Details:

  

    •     A deposit of 50% is required at the time of booking.

     

 •     The deposit will be deducted from the total cost of your service on the day of your appointment.

      

•     If you need to cancel or reschedule, please notify us at least 48 hours in advance to ensure your deposit can be applied to a future appointment. Cancellations made within 48 hours or no-shows will forfeit the deposit.

 

We appreciate your understanding and look forward to creating the perfect look for you!

 

For any questions or to book your appointment, feel free to call or message your stylist directly.

 

**3. Cancellation and Deposit Policy Communication**

Clients will be informed of our cancellation and deposit policies:

- During the booking process.
- In appointment confirmation emails or messages.
- Through signage within our salon premises.

**4. Exceptions**

Exceptions to the cancellation and deposit policies may be considered on a case-by-case basis, such as emergencies or unexpected situations. Clients are encouraged to communicate directly with us in such instances.

**5. Policy Review**

This Cancellation and Deposit Policy will be reviewed periodically to ensure its effectiveness and relevance. Any updates will be communicated through our website or other appropriate channels.

**6. Contact Us**

If you have any questions or concerns regarding our Cancellation and Deposit Policy, please contact us at Lucy Ann .

Thank you for choosing Lucy Ann. We appreciate your understanding and cooperation.

Lucy 
Director
Lucy Ann