Privacy Policy for Lucy Ann
Last Updated: 2024
**1. Introduction**
Welcome to Lucy Ann This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information provided by our clients.
**2. Information We Collect**
We collect personal information, including but not limited to, name, contact details, and appointment records. This information is essential for providing quality hairdressing services.
**3. How We Use Your Information**
We use the collected information to schedule appointments, communicate with clients, and ensure personalized and satisfactory hairdressing experiences. Your information is used solely for the purpose for which it is provided.
**4. Data Security**
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our systems are designed to safeguard your data, and access is restricted to authorized personnel only.
**5. Third-Party Services**
In some cases, we may use third-party tools or services to enhance our operations. These services adhere to their own privacy policies, and we ensure they align with our commitment to protecting your information.
**6. Information Sharing**
Your personal information is not shared with third parties without your explicit consent, except when required by law.
**7. Retention of Information**
We retain your personal information only for the duration necessary to fulfill the purposes outlined in this policy or as required by law.
**8. Your Choices**
You have the right to review, update, or request the deletion of your personal information. Please contact us if you have any concerns or requests regarding your data.
**9. Compliance with Laws**
We comply with all applicable data protection laws and regulations in our region.
**10. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be communicated through our website or other appropriate channels.
**11. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at Lucy Ann 01268 646292
By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Thank you for choosing Lucy Ann
Lucy
Director
Lucy Ann
Cookie Policy for Lucy Ann
Last Updated: 2024
**1. Introduction**
Welcome to Lucy Ann. This Cookie Policy explains how we use cookies and similar technologies when you visit our website or interact with our online services.
**2. What are Cookies?**
Cookies are small text files that are stored on your device when you visit a website. They help enhance your browsing experience by remembering your preferences and activities.
**3. Types of Cookies We Use**
- **Essential Cookies:** These cookies are necessary for the basic functionality of our website and enable you to navigate and use its features.
- **Analytics Cookies:** We use analytics cookies to understand how visitors interact with our website. This information helps us improve our services and provide a better user experience.
- **Marketing Cookies:** These cookies are used to deliver personalized advertisements based on your interests and activities.
**4. How We Use Cookies**
We use cookies for various purposes, including:
- Improving the functionality and performance of our website.
- Analyzing user behavior to enhance user experience.
- Customizing content and advertising to match your interests.
**5. Your Cookie Choices**
By using our website, you consent to the use of cookies as outlined in this policy. You have the option to manage your cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to fully access and enjoy our website.
**6. Third-Party Cookies**
We may use third-party services that use cookies on our website. These services have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.
**7. Changes to This Cookie Policy**
We may update this Cookie Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website.
**8. Contact Us**
If you have any questions or concerns about our Cookie Policy, please contact us at 01268 646292
Thank you for visiting us at Lucy Ann
Lucy
Director
Lucy Ann
Many thanks Lucy
Complaints Policy for Lucy Ann
Last Updated: 2025
Salon: Complaints Procedure For Clients Of Self-Employed Stylists
At Lucy Ann Salon, We Are Committed To Providing A Professional And High-Quality Service. Many Of Our Stylists Are Self-Employed And Operate Independently While Renting A Chair At Our Premises. As Such, They Are Responsible For Their Own Services, Pricing, And Client Care. However, We Are Here To Support Where Appropriate.
Step 1: Raise The Issue Directly With The Stylist
If You Have A Concern Or Complaint, We Encourage You To Speak Directly With Your Stylist As Soon As Possible. Most Issues Can Be Resolved Quickly And Informally.
Self-Employed Stylists Are Responsible For Managing Their
Own Bookings, Services, And Customer Satisfaction.
Step 2: Written Complaint To The Stylist
If The Issue Is Not Resolved Informally, You May Wish To Put Your Complaint In Writing And Send It To The Stylist Directly.
Include Details Such As The Date Of The Appointment, The Nature Of The Complaint, And What Resolution You Are Seeking.
Step 3:Escalation To Salon Management (If Necessary)
While The Salon Is Not Responsible For Services Provided By Self-Employed Stylists, You May Contact Lucy Ann Salon Management
If You Feel Unsafe Or Disrespected On The Premises.
There Is A Breach Of Salon Policies, Hygiene, Or Conduct.
You Are Unable To Contact The Stylist After Multiple Attempts.
Management May, At Their Discretion, Mediate Or Offer Guidance, But Cannot Guarantee Refunds Or Service Redos From Self-Employed Individuals.
Contact Details:
Lucy Ann Salon Management
Lucyannsalon@Gmail.Com
Note:
Refunds, Re-Dos, Or Compensation Must Be Discussed And Agreed Upon Directly With The Stylist.
Each Stylist Is Covered Under Their Own Liability Insurance And Is Contractually Responsible For The Work They Provide.
Cancellation and Deposit Policy for Lucy Ann
Last Updated: 2024
**1. Appointment Cancellation**
We understand that unforeseen circumstances may arise, requiring clients to cancel or reschedule appointments. To ensure the smooth operation of our salon and to accommodate the needs of all clients, we have established the following cancellation policy:
- **Notice Period:** Clients are kindly requested to provide at least 48 hour notice for any appointment cancellations or changes.
- **Late Cancellation/No-Show Fee:** Failure to provide the required notice may result in a fee of 50% of the total amount ,this fee helps compensate our stylists for their time and ensures fairness to both our clients and our business.
Cancellation Fee:
• Cancellations made within 48 hours of the appointment may be subject to a cancellation fee of 50% of the service price.
• “No-shows” will be charged the full price of the service.
We appreciate your understanding and cooperation. If you need to reschedule, please contact us as soon as possible to avoid any fees.
**2. Deposit Policy**
For certain services or appointments, we may require a deposit to secure the booking. The deposit will be applied towards the total cost of the service and is subject to the following conditions:
- **Deposit Amount:** The deposit amount will be communicated at the time of booking and is typically a percentage of the total service cost.
- **Refundable/Non-Refundable:** Deposits may be refundable or non-refundable depending on the nature of the service and the cancellation timeframe. This will be communicated during the booking process.
Deposit Details:
• A deposit of 50% is required at the time of booking.
• The deposit will be deducted from the total cost of your service on the day of your appointment.
• If you need to cancel or reschedule, please notify us at least 48 hours in advance to ensure your deposit can be applied to a future appointment. Cancellations made within 48 hours or no-shows will forfeit the deposit.
We appreciate your understanding and look forward to creating the perfect look for you!
For any questions or to book your appointment, feel free to call or message your stylist directly.
**3. Cancellation and Deposit Policy Communication**
Clients will be informed of our cancellation and deposit policies:
- During the booking process.
- In appointment confirmation emails or messages.
- Through signage within our salon premises.
**4. Exceptions**
Exceptions to the cancellation and deposit policies may be considered on a case-by-case basis, such as emergencies or unexpected situations. Clients are encouraged to communicate directly with us in such instances.
**5. Policy Review**
This Cancellation and Deposit Policy will be reviewed periodically to ensure its effectiveness and relevance. Any updates will be communicated through our website or other appropriate channels.
**6. Contact Us**
If you have any questions or concerns regarding our Cancellation and Deposit Policy, please contact us at Lucy Ann .
Thank you for choosing Lucy Ann. We appreciate your understanding and cooperation.
Lucy
Director
Lucy Ann
Clothing Policy For Lucy Ann
Last Updated: 2024
If you’re heading to a hair appointment and you’re worried about your clothes, it’s always best to play it safe and wear something you wouldn’t mind getting stained. We do pride ourselves on neat work and will always use PPE but accidents do happen and unfortunately we do not take responsibility for clothing damage, so if you’re getting a treatment that could potentially cause mess—like colouring or a deep conditioning—wearing older or less expensive clothes can save you from any stress.
Many thanks the team at Lucy Ann
Skin Test & Age Policy For Lucy Ann
Last Updated: 2025
​At Lucy Ann Salon, the health, safety, and wellbeing of our clients is our top priority. To ensure a safe environment and meet legal and insurance requirements, we strictly adhere to the following policies for chemical services and treatments:
Skin Testing
A skin patch test is mandatory at least 48 hours prior to any chemical service, including but not limited to:
Hair colouring
Keratin smoothing treatment
We reserve the right to decline a service if a skin test has not been performed in advance.
Age Restrictions
No chemical services (including colour,, keratin treatments, etc.) will be carried out on individuals under the age of 16 under any circumstances.
For clients aged 16 to 19 years, the following conditions apply:
A parent or legal guardian must be present during the consultation.
A Parental/Guardian Consent Form must be signed before any service can proceed.
Proof of age and/or identification may be required.
We appreciate your understanding and cooperation in helping us provide a safe and professional salon experience for everyone.
Child Safety Policy
Last Updated: 2025
At Lucy Ann Salon, the safety and well-being of all our clients—including children—are of the utmost importance. Our salon environment includes sharp tools, heated appliances, chemicals, and busy walkways, which may pose risks to unsupervised children. This policy outlines our expectations to ensure a safe and pleasant experience for all.
⸻
1. Supervision Requirements
• Children under the age of 16 must be accompanied and supervised by a parent or legal guardian at all times while on the premises.
• Children are not to be left unattended in any area of the salon under any circumstance.
• Parents/guardians are responsible for the behavior, safety, and well-being of their children during their visit.
⸻
2. Safety Around Equipment
• For safety reasons, children are not permitted in the styling or treatment areas unless they are receiving a service.
• Children must remain seated in the waiting area or designated seating spaces and must not handle salon tools, products, or equipment.
⸻
3. Services for Children
• We offer haircuts and selected services for children
• Due to health and industry regulations, we do not offer chemical treatments colouring, to children under the age of 16.
• A parent or guardian must give written consent and be present during any service performed on a minor 16-18
⸻
4. Appointments Involving Parents
• If you are receiving a treatment or service and plan to bring your child with you, please inform us in advance so we can assess whether it is appropriate to accommodate both your service and the supervision of your child safely.
• We may politely request that children do not accompany clients during longer or chemical services for safety and comfort reasons.
⸻
5. Our Right to Refuse Service
To ensure the safety of all guests and staff:
• The salon reserves the right to refuse or reschedule appointments if a child’s presence may pose a risk or distraction during certain treatments.
• Clients who disregard safety guidelines may be asked to leave the premises.
⸻
6. Staff Responsibility
• While our team will always strive to create a welcoming atmosphere for families, salon staff are not responsible for supervising children at any time.
• In case of an emergency or unsafe situation involving a child, our staff may intervene and will take reasonable steps to ensure immediate safety.
⸻
Thank You
We kindly ask for your understanding and cooperation in following our child safety policy. This helps us maintain a professional, safe, and relaxing environment for all our clients and team members.
For any questions or special circumstances, please contact us prior to your appointment.
⸻
Lucy Ann